At Nicola Lloyd Psychotherapy, your privacy and confidentiality are of utmost importance. This Privacy Policy outlines how your personal information is collected, used and protected when you visit the website and engage with the therapeutic services. Please read this policy carefully to understand how your personal data is managed.
1. Collection of information
Following types of personal information may be collected and processed:
a) Personal identification information:
- Name
- Contact details (email address, phone number, etc.)
- Date of birth
- Emergency contact information
b) Sensitive information (for clients):
- Health and mental health information, including but not limited to, details related to your treatment and therapy progress.
- Any other information shared during counselling sessions.
c) Technical data:
- IP address, browser type, and other online identifiers when you visit the website.
2. How your information is collected
- Directly from you: Information you provide when contacting me through the website, booking appointments, or during therapy sessions.
- Automatically: Data such as IP address and browsing activity is collected via cookies when you navigate the website.
3. How your information is used
Personal data is used for the following purposes:
- Providing therapeutic services: To offer personalised therapy sessions and ensure effective treatment.
- Communications: To respond to your enquiries, schedule appointments and send updates related to your sessions.
- Legal obligations: To comply with any legal requirements, such as maintaining records for regulatory purposes.
- Improvement of services: For internal research and analysis to improve the website and services.
4. Legal basis for processing your information
The service relies on the following legal bases to process your personal data:
- Consent: Where you have given explicit consent, particularly for any health-related information.
- Contractual necessity: To deliver the counselling services you have requested.
- Legal obligation: Where I am required to comply with legal or regulatory requirements.
- Legitimate interests: For purposes such as improving services and website performance, provided this does not override your privacy rights.
5. How your information is protected
Strict security measures are implemented to safeguard your personal information. This includes:
- Encryption of sensitive data, such as health records.
- Secure storage of your information in compliance with data protection regulations.
- Regular monitoring of systems for potential vulnerabilities or breaches.
However, while I strive to protect your personal data, no online transmission is 100% secure, and I cannot guarantee the absolute security of any data transmitted through the website.
6. Sharing of Information
Personal information provided will not be sold, traded, or shared with third parties, except in the following circumstances:
- With your consent: If you provide explicit consent for your information to be shared with other healthcare professionals or agencies.
- For legal purposes: If required by law, I may disclose your information to comply with legal obligations or protect my legal rights.
- Third-party service providers: I may share non-identifiable data with third-party service providers to help with website functionality and maintenance, in compliance with this policy.
Details of confidentiality and sharing of information relating to therapeutic sessions can be found in the ‘Contract’ agreement signed before commencement of therapy.
7. Data Retention
I will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or professional obligations. After this period, your data will be securely deleted or anonymised.
8. Your Rights
You have the following rights concerning your personal information:
- Access: Request access to the personal data I hold about you.
- Rectification: Request corrections to any inaccurate or incomplete information.
- Erasure: Request the deletion of your personal data, subject to certain conditions.
- Restriction of Processing: Request that I limit the processing of your data.
- Data Portability: Receive a copy of your personal data in a structured, machine-readable format.
- Withdraw Consent: Withdraw any consent you have provided at any time.
To exercise any of these rights, please contact me at hello@nicolalloydpsychotherapy.com
9. Cookies
The website uses cookies to improve user experience and analyse website traffic. You can manage cookie preferences through your browser settings. For more details, please see the Cookie Policy.
10. Third-party links
The website may contain links to external websites. I am not responsible for the privacy practices or the content of such sites. I encourage you to read their privacy policies before providing personal data.
11. Changes to this privacy policy
The right to update this Privacy Policy periodically is reserved. Any changes will be posted on this page with an updated effective date. It is recommended to review this page regularly to stay informed about how your data is being protected.
12. Contact
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Email: hello@nicolalloydpsychotherapy.com
By using the website and services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller is the term used to describe the individual or organisation that collects and stores data and has responsibility for individual’s personal data. The therapeutic practitioner is the Data Controller and is registered with the ICO.
This Privacy Policy complies current legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
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